Handling Alarms

Menu: Devices › Alarm Center

Alarm Types

Type	Triggered when	Suggested action
Offline	The device heartbeat stops	Check the device power and network
Fault	The device reports a hardware fault (the Detail column shows a readable description, e.g. "Pickup timeout after dispense", "Out of boxes")	On-site inspection and repair
Dispense failed	An order failed to dispense (the detail includes the order number and reason)	Verify in Orders and refund if appropriate
Low stock	Product stock falls below the device's stock threshold	Arrange restocking
App updated	The device app version changed	For your information only

Actions

• Filter: filter by status (Active/Resolved) and type; newest first by default.
• Resolve: once the issue is confirmed fixed, click Resolve on the row to mark the alarm as resolved (this only changes the status; it does nothing to the device).
• Scan stock: button above the table; immediately runs a full stock scan and creates/updates low-stock alarms for products currently below their thresholds.

Alarm Email Notifications

To receive an email whenever an alarm is raised, configure it on the Settings page — see System Settings.